Resume

Glenn Stewart Coles

9251 Yonge Street, Suite 8-924
Richmond Hill, Ontario, Canada
L4C 9T3

(905) 770-0793

glenn@root-technology.com

 http://www.root-technology.com

Glenn has managed people and projects in numerous industries since 1988, and is an expert at supervising successful software conversions and major corporate change. A leader who guides through vision and empowerment, he has consistently been placed in charge of key accounts and critical projects. He is experienced in the management of consultants and technical teams, staff motivation and education, customer relations, project and implementation management, resource management, business development, and vendor/partner relations.

· Expert in conversion/implementation of business software in large corporations.
· Experience as team leader in large, complex, mission-critical projects.
· Consistent revenue generation through expanding client base.
· Expert knowledge of accounting, inventory management, sales, operational process,
organizational structure, company valuation and business development.
· Skilled in Business Development, Customer Relation Management, Project Design & Management.
· Provides training and coaching for consultants, project leaders, project teams.
· Very proficient in public speaking and group presentations.

Work Summary

January 1999 to
Present

Root Technology Systems Inc., Richmond Hill, Ontario
- Strategic Business Consultant

July 2001 to
December 2003

Sysco / SERCA Food service Inc., Toronto, Ontario
- Project Manager, National Software Conversion

May 1994 to
December 1998

Lawson Software Canada, Markham, Ontario
- Client Services Manager

September 1992 to
March 1994

JBA Software (Canada) Ltd., Markham, Ontario
- Business Analyst / Development Manager

February 1988 to
August 1992

Jonas & Erickson Software, Willowdale, Ontario
DataTrend Software Technology, Downsview, Ontario
- Implementation Consultant / President

September 1987 to
April 1988

Humber College, Etobicoke, Ontario
- Accounting Instructor

January 1980 to
June 1987

J&L Warehousing Ltd, Scarborough, Ontario
- Sales Representative

Education

1988

York University, Toronto, Ontario
- Master's of Business Administration (MBA), majoring in Finance

1984

DeVry Institute of Technology, Toronto, Ontario
- Systems Analysis and Computer Programming (2 semesters)

1979

University of Guelph, Guelph, Ontario
- Bachelor of Arts (BA), majoring in Psychology

Experience

January 1999 to
Present

Root Technology Systems Inc., Richmond Hill, Ontario

Root Technology provides project management, change management, software implementation management, consultant training, seminars and presentations to North American corporations.

Various projects have included software conversions and implementations, business and technology integration after mergers, development of operating methodologies, design and implementation of accounting solutions, creation of IPO marketing and business valuation documents, staff and team development and project management. Customers include SYSCO-SERCA Food Services, Signs of Change, Barefoot Science, AAA Roofmasters, Shop9000, GET Signage, Ontario Traffic Commission.

SYSCO-SERCA Food Services Inc.
SERCA Foodservices, based in Toronto, is a $2.3 billion wholesale food distributor, providing a full range of food products (meat, dairy, produce, dry goods, prepared) to institutions (schools, hospitals, prisons, government offices) and the private sector (chain restaurants such as Tim Horton’s and Subway, other restaurants, cafeterias, grocery chains). During the project, SYSCO Foodservices, a $28 billion food distributor based in Houston, purchased SERCA.

In my role as National Project Coordinator, I was required to recruit and train conversion team from internal resources, then to convert numerous locations onto AS400 mainframe software solution.

· Project involved hundreds of users in many locations across Canada.
· Recruiting, training, coaching and management of conversion team leads
· Supervise software conversion team through life cycle of implementation
· Negotiate business strategies with each operating company and department
· Negotiation and documentation of project plans
· Coordinate enhancement requests with development team
· Sourcing and coordination of all necessary resources
· Advise senior and mid- management on project progress and requirements
· Leadership and resolution of any issues preventing success
· Supervise setup of Project Management Office (PMO)
· Member of National Steering Committee

May 1994 to
December 1998

Lawson Software Canada, Markham, Ontario
Client Services Manager

Lawson Software Canada is a subsidiary of Lawson Software, based in Minneapolis, Minnesota. Lawson is a Tier One software vendor that develops, sells, and supports high-end accounting software for large corporations, competing with such companies as Oracle, SAP, and JD Edwards. Operating environments included UNIX (IBM RS6000, HP9000) and AS400.

Client Services Manager is considered a senior management position in the services organization, and entailed three unique job requirements, handled concurrently:


Consultant Manager

  • Direct report manager for a team of six consultants, each a specialist in applications or technology. Responsibilities included hiring, training, coaching, salary and performance reviews, and issue resolution.
  • Scheduled consultant’s time, either on my own projects or those of other Lawson branches, ensuring that consultants were consistently billable.
  • Participated in development and fulfillment of revenue/expense budgets.

Key Accounts / Implementation Manager

  • Main client contact for implementation planning and services delivery for key accounts in Canada. Created initial implementation plan, including budgets and resource allocation. Responsible for client satisfaction and issue negotiation.
  • Worked directly with the client’s senior management and project managers to plan and oversee each project. Arranged for and managed external resources required during the implementation. Provided coaching and guidance to on-site project managers throughout the implementation.

Presales Consultant

  • As a member of the sales team, I was responsible for creating and presenting of implementation plans and project strategies to prospective customers.
  • Developed project plans, budgets, time frames, service requirements, project staffing requirements, and resource schedules.

Major projects included:
Shoppers Drug Mart, Netstar (TSN, Discovery Channel), Manitoba Public Insurance
Cineplex Odeon, Cogeco Cable, Manitoba Liquor Control Commission, Manulife Financial, Noranda, North American Leisure Group (Sunquest Vacations), Signature Vacations, Tibbet & Britten.

September 1992 to
March 1994

JBA Software (Canada) Ltd., Markham, Ontario
Business Analyst / Development Manager

February 1988 to
August 1992

Jonas & Erickson Software, Willowdale, Ontario
DataTrend Software Technology, Downsview, Ontario
Implementation Consultant / President

September 1987 to
April 1988

Humber College, Etobicoke, Ontario
Accounting Instructor

January 1980 to
June 1987

J&L Warehousing Ltd, Scarborough, Ontario
Sales Representative

Technical Summary

Personal Proficiency
MS Office (Word, Excel, Powerpoint, Access), Lotus Suite (WordPro, 123, Freelance Graphics, Approach), Word Perfect, ABC Flow Chart, Visio, MS Publisher (Web page design), MS Project, Quickbooks

Software Applications
General Ledger, Accounts Payable, Accounts Receivable, Sales Analysis, Order Entry, Pricing, Inventory Management, Procurement, Fixed Assets, Payroll, Warehousing, Returns Processing, Cost Management, Project Cost Control, Bill of Materials, Shipping, Receiving, Routing.

Team Management
Unix and AS400 Implementations, IBM AIX, HPUX, SCO Unix, OS400, Oracle, Sybase, Informix, MS Access, Lotus Notes, COBOL, RPG/400, C, C++, Visual BASIC, Thoroughbred BASIC, Novell, HTML, JavaScript

Additional Courses and Education:

  • Computer Programming - DeVry Institute of Technology
  • Advanced Toastmaster Designation (ATM - Toastmasters International)
  • Counselor Relations - Performance Management Group
  • Management Development Workshop - The Improved Performance Group
  • Professional Selling Skills - Xerox
  • Solution Selling / Solution Services - Lawson Software
  • Certificate in Holistic Health Sciences - Seneca College